H&M Bathlifts Refund and Returns Policy

Your Health and Safety is Our Priority

At H&M Bathlifts, our commitment to health, safety and hygiene is unwavering. We strive to ensure that all our products meet the highest standards of quality and safety, providing you with the comfort and support you deserve. Due to the nature of our products, specific return conditions apply to safeguard your health and ensure compliance with health regulations.

Changing your mind about an online order

If you change your mind about an eligible online order, let us know within 14 calendar days of delivery. You then have 14 calendar days from telling us to send the item back. You are responsible for the direct cost of returning it where we told you about that cost before purchase.

Packaging and checks on returned items

Please return the item in its original packaging wherever possible, with all the parts and accessories it came with. Pack it securely for the journey back to us.

We inspect returned items and test them where appropriate. If we find that an item has been used beyond what is reasonably needed to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.

Sealed goods and hygiene

If goods were sealed for health protection or hygiene reasons and are unsuitable for return once unsealed, the right to cancel for a change of mind ends when the hygiene seal is broken after delivery.

Faulty, damaged or incorrect items

If your item is faulty, damaged on arrival or different from what you ordered, please contact us so we can arrange the appropriate next steps. We cover reasonable return costs where required by law. Nothing in this policy affects your statutory rights.

Contact Us

If you need further clarification regarding our returns policy or have any questions about your product, please contact us on 01207 592822. Our team is always here to provide you with the information and support you need.