H&M Bathlifts Refund and Returns Policy
Your Health and Safety is Our Priority
At H&M Bathlifts, our commitment to health, safety and hygiene is unwavering. We strive to ensure that all our products meet the highest standards of quality and safety, providing you with the comfort and support you deserve. Due to the nature of our products, specific return conditions apply to safeguard your health and ensure compliance with health regulations.
Returns Policy for Health and Hygiene Products
Due to the hygienic nature of our bathlifts, bathroom safety equipment, and accessories, we cannot accept returns or exchanges for any products that have been used or removed from their original packaging. Once a product has been used, it cannot be resold due to concerns about cross-contamination and public health safety.
This policy is in compliance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK, which permit businesses to refuse returns for goods that cannot be returned for health protection or hygiene reasons once they have been unsealed after delivery.
Conditions of Return
- Products must be returned in their original, unopened packaging.
- Products must be unused to qualify for a return.
- Any items that show signs of use or have been opened will not be eligible for a refund or exchange.
We understand that purchasing health and hygiene products is a significant decision, and we are here to assist you throughout the process to ensure you are fully satisfied with your purchase. Should you have any questions prior to purchasing or require assistance regarding the product specifications, please feel free to reach out to our customer support team.
Exceptions and Your Rights
Our returns policy does not affect your statutory rights under the Consumer Rights Act 2015. If the product is faulty or not as described, please contact us within 30 days of receipt, and we will arrange a suitable resolution in line with your consumer rights.
Contact Us
If you need further clarification regarding our returns policy or have any questions about your product, please contact us on 01207 592822. Our team is always here to provide you with the information and support you need.