Privacy Policy
Last updated: April 2026
H&M Health & Mobility/Bathlifts (trading name of Katnic Limited) is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use and protect your information in accordance with UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction details
- Technical data such as IP address, browser type and device information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support and respond to enquiries
- Deliver products via trusted courier services
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties where necessary, including:
- Delivery providers (e.g. Royal Mail, Parcelforce)
- Payment processors and financial institutions
- IT and website service providers
- Marketplaces such as Amazon where applicable
These parties only process your data to provide services on our behalf.
Amazon & Marketplace Orders
If you purchase our products via Amazon or other marketplaces, your personal data may be shared with us by the platform for order fulfilment and customer support purposes. We only use this information in line with this policy.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where applicable
- Object to or restrict processing
- Withdraw consent for marketing at any time
To exercise your rights, please contact us using the details below.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser.
Data Retention
We only retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Email: info@hm-healthandmobility.com or info@hmbathlifts.co.uk
Address: 3–6 Station Road, Consett, County Durham, DH8 5RL