Delivery Information
We aim to dispatch every order as quickly as possible and use trusted delivery partners to ensure your order reaches you safely.
Delivery Charges
- Free Standard Delivery is available on qualifying orders of £120 or more.
- Next Working Day Delivery is available for £7.50.
The delivery options available for your order will be displayed in your basket and at checkout before payment is taken.
Next Working Day Delivery
Next Working Day Delivery means the next working day following dispatch. Working days are Monday to Friday and exclude Saturdays, Sundays and UK bank holidays.
Orders placed during a weekend or on a bank holiday will be processed on the next working day.
Next working day delivery is an estimated service and is not guaranteed. Although the vast majority of orders arrive as expected, occasional delays can occur within the courier network due to circumstances outside our reasonable control.
Free Standard Delivery
Qualifying orders of £120 or more will automatically be offered Free Standard Delivery at checkout.
Free Standard Delivery is not a guaranteed next day service. Delivery times may vary depending on the product, stock availability, delivery address and courier service. Any delivery timeframe provided is an estimate unless we have expressly agreed a guaranteed delivery date with you in writing.
Delivery Dates
All delivery dates are estimates unless we expressly confirm otherwise in writing.
We will take reasonable steps to deliver your order within the estimated timeframe. However circumstances outside our reasonable control may occasionally cause delays, including severe weather, road disruption, courier network delays, industrial action or other unforeseen events.
If we become aware of a significant delay, we will let you know as soon as reasonably possible. Nothing on this page affects your statutory rights, including your rights where delivery by an agreed date was essential and this was made clear to us before your order was accepted.
Delivery Address
Please check that your delivery name, address and postcode are complete and correct before submitting your order. We cannot accept responsibility for delays caused by incorrect or incomplete delivery information supplied to us.
If a parcel cannot be delivered because nobody is available, the courier may leave delivery instructions or arrange another delivery attempt. Additional charges may apply where a parcel is returned to us because the address provided was incorrect, delivery was repeatedly unsuccessful or the parcel was not collected from the courier.
Tracking Your Order
Where tracking is available, your tracking details will be provided once your order has been dispatched. Tracking information may take a short time to update after the parcel has been collected.
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us and we will check the tracking information and raise an enquiry with the courier where appropriate.
Please do not make arrangements that depend upon delivery until your order has arrived. We are not responsible for losses that were not reasonably foreseeable when your order was placed. This does not limit or exclude any liability that cannot legally be limited or excluded.
Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery. If it arrives damaged, incomplete or incorrect, contact us promptly with your order number and, where possible, photographs of the packaging and item. This will help us investigate the issue with the courier and arrange the appropriate resolution.
Reporting courier damage promptly helps us investigate your claim, but it does not affect your statutory rights.
Contact Us
If you have any questions about delivery or need help with an existing order, please contact us:
Telephone: 01207 592 822
Email: info@hmbathlifts.co.uk
Address: H&M Bathlifts, 3–6 Station Road, Consett, County Durham, DH8 5RL
Our team will be happy to help.